Last Updated: 20 January 2025

Welcome to Hal Suvidha, a multi-vendor food delivery app operated by Ojas Aerospace Private Limited (“we,” “our,” or “us”). We are committed to protecting your privacy and ensuring the security of your personal data.

This Privacy Policy outlines how we collect, use, share, and safeguard your information when you use our app or visit our website at hal-app.com. It also explains how you can request the deletion of your data.

1. Information We Collect

We may collect the following types of information:

A. Personal Information

• Name
• Email address
• Phone number
• Delivery address
• Payment details (processed securely through third-party providers)
• Profile information (e.g., preferences, reviews, and saved restaurants)

B. Non-Personal Information

• Device information (e.g., IP address, operating system, browser type)
• App usage data (e.g., pages viewed, features accessed)

C. Location Data

We collect location data to provide location-based services, such as identifying nearby restaurants and ensuring accurate delivery.

2. How We Use Your Information

Your data is used for the following purposes:

• Processing orders and facilitating delivery.
• Providing customer support.
• Personalizing your app experience.
• Sending transactional and promotional communications.
• Enhancing the app's functionality and security.

3. Sharing Your Information

We do not sell your personal information. However, we may share your information:

• With vendors/restaurants for order processing.
• With delivery partners for order fulfillment.
• With payment gateways for transaction processing.
• With service providers for app maintenance and analytics.
• If required by law or to protect our legal rights.

4. Data Retention

We retain your data for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, or resolve disputes.

5. Your Rights

You have the following rights:

• Access and Update: Review and update your personal information through the app.
• Data Deletion: Request deletion of your account and associated data.

6. Data Deletion Request Process

If you wish to delete your data:

1. Contact us via email at privacy@hal-app.com with the subject line "Data Deletion Request."
2. Include your registered email ID and phone number in the request.
3. Upon verifying your identity, we will delete your data within 7 business days and confirm the deletion via email.

Please note that certain data may be retained to comply with legal or regulatory requirements.

7. Security Measures

We use industry-standard security measures to protect your data, including encryption, secure servers, and regular vulnerability assessments.

8. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be communicated through the app or website. Please review the policy regularly to stay informed.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or your data, you can contact us at:

Ojas Aerospace Private Limited
Website: hal-app.com
Email: privacy@hal-app.com